Market Strategies International named Indiana Michigan Power a 2016 Utility Customer Champion for its strong relationship with residential customers.
I&M, an operating unit of American Electric Power, was one of just three Midwest electric only utilities to receive the honor.
“We are happy to designate Indiana Michigan Power as a 2016 Customer Champion. Their customers have said they have strong and trusted relationships with this company,” said Chris Oberle, senior vice president, Market Strategies International. “Specifically, I&M has improved customer scoring on environmental dedication, product education, safety, reliability and communications. So, they are now among the utility industry’s best customer brands.”
“I&M is truly honored to be presented with this award,” said Paul Chodak III, I&M president and chief operating officer. “Our I&M team strives to responsibly serve our customers with safe, reliable, affordable power and to enhance the service we provide our customers.”
Market Strategies International is a top, worldwide market research firm. The research firm’s Utility Trusted Brand and Customer Engagement: Residential study examined 130 of the nation’s largest electric and natural gas utilities to gauge their relationships with residential customers.