Statement from Indiana Michigan Power

Statement of Toby Thomas, President and Chief Operating Officer of Indiana Michigan Power, updating
communities in the I&M service territory regarding delivery of energy service during the coronavirus
Thank you for this opportunity to update the community about the status of Indiana Michigan Power at
this crucial time.
I&M does not anticipate any interruptions in our service related to the coronavirus. I&M’s No. 1 focus is
on the health and safety of our customers and employees as our teams continue to work to keep the
lights on 24/7. We have updated our emergency plans for the COVID-19 pandemic and we continue to
closely monitor the situation.
This is a challenging and uncertain time. Indiana Michigan Power encourages all of our customers to
abide by the guidelines that the Centers for Disease Control and our state and local government
authorities have issued.
Recognizing the need for Personal Protection Equipment in communities we serve, I&M is donating
10,000 masks and 10,000 individual nitrile gloves from our inventory to health-care workers and first
responders throughout the areas we serve in Indiana and Michigan. The mask is the much-needed N95
mask, and the gloves are nitrile gloves, made from a synthetic rubber.
The American Electric Power Foundation is donating $1.5 million in emergency funds to support basic
human needs and help address the hardships faced by customers and communities. Of that, $240,000
will be distributed to appropriate non-profit agencies in the I&M service territory.
We have taken significant steps to keep our employees healthy to ensure we can still serve our
customers. Our line workers and other critical employees are working in smaller teams, practicing
physical distancing and taking other prevention measures recommended by the CDC. We ask our
customers and all members of the public to please respect the 6-foot distance from our workers for their
safety and the safety of the community.
All employees who can are working from home to help prevent the spread of the virus – and that
includes me.
Because we know that many of our customers are facing unusual financial hardships, we have
temporarily suspended all service disconnections for non-payment. All customers will ultimately be
responsible for paying their bill, and we urge them to try to keep their accounts current. If a customer is
going to have trouble paying their bill, please contact us by phone or through Facebook or Twitter to
discuss payment options.
We urge everyone to continue following the guidelines issued by the CDC and state and local
authorities. Doing so will enable us as a community, a nation and a society to overcome this dangerous
virus so we can once again thrive.

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