I&M Warns Against Scams

Scams are not unique to I&M, nor have they gone away with the emergence of the COVID-19 pandemic or the holiday season. Scams have been reported across the U.S. targeting various utility customers and companies. Some scam calls and scam emails have been reported to I&M.
The scams often vary, but often work like this:
 Customers receive calls or emails from scammers falsely identifying themselves as I&M employees.
 The scammer claims the customer is late paying their bill, and their power will be disconnected if the customer does not pay immediately.
 Many scammers “spoof” the telephone number to appear as a different number. In some cases, it may appear to be an authentic I&M phone number.
 Customers are usually instructed to call a different number to arrange payment.
 The scammers may seek account information or personal credit card and banking information from customers. Some direct customers to buy a debit card and provide the debit card number.
I&M employees NEVER call customers demanding immediate payment. I&M does NOT disconnect service without prior written warning. Anyone receiving such calls should hang up and call I&M’s Customer Operations Center at 800-311-4634 to report the scam.
For assistance on paying their bill, Indiana customers can contact us at 800-311-4634; Michigan customers should call 800-311-6424. We also encourage customers to follow us on Facebook (facebook.com/indianamichiganpower) and Twitter (@IN_MI_Power) where they can speak directly with customer service specialists on those platforms.